Privacy policy

The SoftwareWatcher website is a service with which users (‘you’, ‘your’) can select software based on their specific wishes or needs. Our website, mobile sites and related applications (together ‘our site’) are managed and processed by SoftwareWatcher B.V. (‘we’, ‘us’, ‘our’) as owner and data controller. By visiting our site and using our services, you confirm that you have read and understood this Privacy Policy and the procedures for collecting and managing information described here.

This Privacy Policy was last updated on 23 January 2020. We may change this Privacy Policy at any time and invite you to consult it regularly, so that you stay informed of possible updates.

Scope

This Privacy Policy gives a detailed description of our policy and procedures for the collection, use and disclosure of your personal data.

We are aware of the trust you place in us by entrusting us with your personal data. We attach great value to it and make every effort to guarantee the security and confidentiality of the personal data you provide to us during your visit to our site or use of our services.

Collection of your personal data

Personal data means all information about an individual that can be used to directly or indirectly identify a person, such as your first and last name, telephone number, postal address, email address, date of birth, password and payment information. Data from which the identity has been removed (anonymous data) is not personal data.

In the course of our activities we collect and process personal data in various ways. We may collect personal data that you provide to us directly, but we also collect data by recording your interaction with our services, for example by using cookies on our site. We may also receive information from third parties.

You can choose not to provide us with personal data. But in most cases you will need to provide us with certain data, for example to get a demonstration of software or to enjoy other benefits that are accessible to users. You may also need to provide certain data in order to ask a question and enable us to answer it.

Mandatory information is marked with an asterisk on our site. If you do not provide us with mandatory information, your request may not be handled, or may be handled with delay.

Information you provide to us: We collect and store information that you provide to us on our site or otherwise supply to us.
Information about third parties: When you schedule a demonstration on behalf of a third party, you must enter their personal data. You must obtain the consent of these third parties before you provide us with their personal data, and you must guarantee that you have obtained it validly.
Information from other sources: We may also receive information about you from affiliated entities, business partners or other independent third parties. We may combine this information with other data we have collected about you. When you visit our site by clicking on a link on a site of one of our trading partners and you are registered with that partner, the partner may share information you have provided to it with us, such as your contact details and your profile. Another example: if you use third-party services (such as social networking services) via our site or before you visit our site, we may collect information such as your first and last name, email address and other information that we obtain through these services. We work with our current and future partners to improve and personalise your use of our site in accordance with the procedures described in this Privacy Policy.
Automatic collection of information: When you visit our site, we automatically collect certain information about your computer or mobile device. For example, we collect your session data, including your IP address, the browser software you use and the referring site. We may also collect information about your online activities, such as the content you view, the pages you visit and your searches. We collect this type of information to better understand your interests and preferences, or to personalise your experience.

How we use your personal data

We use the personal data that we collect only for specific purposes. This includes providing our services, carrying out and managing your registration and account, including your access to and use of our site, publishing your reviews, ratings and photos, and carrying out and managing our commercial activities, promotional campaigns, incentive programmes or marketing activities (including email campaigns, defining and redefining target audiences, profiling and segmentation).

As already mentioned, our processing of your personal data may also include profiling (i.e. any form of automated processing of personal data in which certain personal aspects of a natural person are evaluated on the basis of personal data, in particular with the intention of analysing or predicting their personal preferences, interests, behaviour, location or movements) in order to define customer types for our products and services, keep our site up to date and relevant (customer experience optimisation), develop our activity and carry out our marketing strategy.

We also use your personal data for our recruitment process and for the professional training of our teams.

To post a review, we ask for the following personal data: Name and email address.

To submit a contact request, we ask for the following personal data: Name, email address and telephone number.

To add business software, we ask for the following personal data: Name, email address, telephone number, company name and company website.

To request a demonstration of the software on our website, we ask for the following personal data: Name, email address, telephone number, number of employees of the company and the industry in which the company is active.

Marketing

We want you to be able to make easy use of our services and/or the special offers for the software proposed on our site. To that end, we may send you emails and/or push notifications with information about offers and services that may interest you.

You will receive marketing messages from us if you have given your consent, if you have requested or purchased goods or services from us (in which case we only send messages about similar products and services) and have not asked not to receive marketing messages.

Who we share your personal data with

We may share your personal data with other parties, including other companies in our group and third parties, for example software suppliers, affiliated sites or apps and service providers working on our behalf, and more generally our business partners or suppliers. If we sell or transfer our business or part of it and your personal data relates to the part of our business that is sold or transferred, or if we merge with another company, we will share your personal data with the new owner of our business or with our merger partner. If we are legally obliged to do so, we will share personal data to protect our customers, our site, our business and our rights and property.

For more information about the entities that may gain access to your personal data, see below:

Software suppliers We share your information with the software suppliers to record and manage your information about the software demonstration and to handle complaints and disputes relating to demonstrations.
Third-party service providers who provide services to us or act on our behalf, in particular for business analytics, data processing or payments, customer service, marketing, public relations, distribution of surveys or prize draws, or to prevent fraud. We may give third-party service providers permission to collect information on our behalf, for example when necessary to perform the functions of our site or for better distribution of online advertisements targeted to your interests. Third-party service providers only have access to information, and may only collect it, to the extent necessary to perform their tasks. They may not share the information or use it for other purposes.

We may also share anonymous or aggregated data with third parties, such as advertisers and investors. For example, we can tell our advertisers how many visitors there are on our site or which software is the most popular. This information does not contain personal data.

Cookies and other web technologies

We collect information via cookies and similar technologies (invisible pixels). Cookies are small text files that are automatically stored on your computer or mobile device when you visit a site. Cookies and invisible pixels are stored by your internet browser. Cookies contain basic information about your internet use. Your browser sends these cookies each time you visit our site, so that your computer or mobile device is recognised. This lets us improve and personalise your browsing experience.

In our Cookie Policy you will find more details about the cookies and similar technologies (such as invisible pixels) that we use.

At http:// www.allaboutcookies.org and http://www.youronlinechoices.com/nl/ you will also find more information about cookies in general, including how you can see which cookies are installed on your (mobile) device and how you can manage and delete them.

We use cookies on our site for the following general purposes:

To identify your browser when you visit our site again, to store and remember preferences you indicated during your previous visit. For example: when you have registered on our site, the cookies allow us to remember your login details, so that you do not have to fill in this information every time.
To tailor your browsing experience and the content on our site to your needs. For example: when you visit a web page, we, our service providers or our partners automatically install a cookie to recognise your browser when you use the internet, so that we can show information that may be interesting to you.
To measure and document the effectiveness of certain functions, offers and electronic communications (by determining which emails you have opened and whether you have clicked on a link in the email message).

The Settings option on the toolbar of most browsers should explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable unnecessary cookies. Please note: if you refuse to accept cookies, you may not be able to use many of the tools, content or functions on our site.

Data collected by business partners and advertising networks to deliver targeted advertising

We allow third parties to collect information about your online activities using cookies and other technologies. These third parties may be advertising agencies that collect information about your interests when you view or respond to their advertisements on various websites. The information collected by third parties is then used to predict your behaviour and preferences and to show targeted advertisements on third-party sites. Please note: we have no control over or access to cookies and other technologies that third parties may use to collect information about your interests. Their procedures do not fall within the scope of this Privacy Policy.

Your rights

Under the applicable laws and regulations you may have the right of access, rectification and erasure of your personal data, the right to restrict their processing, the right to data portability and the right to object to the processing of your personal data. You may also have the right to determine how your personal data will be used and your rights exercised after your death.

Below you will find more details and information on how and when you can exercise your rights. We will respond to your request within one month but are entitled to extend that period by two months, taking into account the complexity and number of requests.

Below you will find more information about your rights:

You may have the following rights with regard to your personal data:

The right of access to your personal data. You can use this right to receive a copy of the personal data we have collected about you and to check whether we process it in accordance with the rules.
The right to correct your data if it is inaccurate. You can also complete incomplete data, taking into account the purposes of the processing.
The right to erasure of your personal data if:

your personal data is no longer needed for the purposes for which we collected or processed it; or
you withdraw your consent where the processing of your personal data is based on your consent and there is no other legal ground for it; or
you object to the processing of your personal data and we have no overriding legitimate grounds for the processing; or
your personal data has been processed unlawfully; or
your personal data must be erased to comply with a legal obligation.

The right to object to the processing of your personal data. We will comply with your request unless we have compelling legitimate grounds for the processing or we must continue the processing in connection with the establishment, exercise or defence of a legal claim.
The right to restriction of the processing of your personal data if:
you contest the accuracy of your personal data while we verify its accuracy; or
the processing is unlawful and you oppose the erasure of your personal data and instead request the restriction of its use; or
we no longer need your personal data for the purposes of processing but you need it for a legal claim; or
you have objected to the processing, during the period in which we verify whether we have overriding legitimate grounds.
The right to data portability. You can ask us to provide your personal data in a structured, commonly used form. You can also ask us to transfer the personal data to a third party where technically feasible. You only have this right in respect of personal data that you have provided to us, where the processing is based on consent or is necessary for the performance of a contract between you and us, and the processing is carried out by automated means.
The right to give instructions for the use of your personal data and the exercise of your rights after your death. If we are informed of your death, we will erase your personal data unless we must keep it under legal or regulatory provisions and/or statutory retention periods, in which case it will be communicated to a third party whom you can designate to us.

You will not have to pay a fee to access your personal data (or to exercise your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

To help us confirm your identity and ensure the exercise of your right of access to your personal data (or your other rights), we may ask you to provide us with a copy of your identity document. This is a security measure to ensure that personal data is not disclosed to a person who is not entitled to receive it.

We may also contact you to ask for additional information about your request, so that we can handle it faster.

How we protect your personal data

We want you to be able to use our website with complete confidence. That is why we protect the information we collect. Although no website can guarantee complete security because of the problems involved in online activities, we use appropriate organisational, technical, administrative and physical measures to protect the personal data you provide to us against unauthorised or unlawful access, use or disclosure and against accidental loss, damage, alteration or destruction.

Information about minors

Our website is reserved for adults and does not offer services intended for minors. We do not knowingly collect data about minors. If a person whom we know to be under 18 years of age sends us personal data, we will delete or destroy this data as soon as reasonably possible.

External links

Our site may contain links to third-party sites. If you visit other sites via links on our site, the operators of those sites may collect data about you or share information about you. This data will be used in accordance with their privacy policy, which may differ from our Privacy Policy. We exercise no control over these third-party websites and recommend that you read the privacy policy on their websites, so that you know exactly what procedures they use for collecting, using and disclosing personal data.

International transfers

Your personal data may be transferred to countries in the European Economic Area for the purposes described in this Privacy Policy. When we transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.

Personal data is transferred:

to a country that, according to the European Commission, offers an adequate level of protection, or;
to a country that does not offer an adequate level of protection, but where the transfer is governed by the European Commission's standard contractual clauses.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time. On the first page of this Privacy Policy we will state the date on which changes were last made. All changes take effect on their publication on the site. We will inform our users of important changes to this Privacy Policy by sending a notification to the email address you have provided to us, or by posting a notice on our site. We invite you to consult our Privacy Policy regularly, so that you stay informed of the most recent version.

How to contact us

If you have questions or complaints about our processing of your personal data, you can contact us at [email protected]. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) about the way we process your personal data. We would, however, like the chance to resolve your problem before you approach the supervisory authority, so we ask you to contact us first.

These are our full details:

SoftwareWatcher BV, Abel Tasmanplein 1a, 9726 EK Groningen

Email address: [email protected]

Attn: Legal department